Use of Software as a service

1. Service Definition and Scope

1.1 Provisoft provides a cloud-based staff rostering and workforce management solution ("Service") delivered as a subscription-based software offering.

1.2 The Service includes:

(a) Web-based access via provisoft.com.au

(b) Mobile applications for iOS and Android platforms

(c) API integrations with third-party systems

(d) Data storage and backup services

2. Authorized Access and Usage Rights

2.1 Authorized Users may:

(a) Access and use the Service for legitimate business operations

(b) Create and manage staff rosters and schedules

(c) Generate reports and analytics

(d) Configure system settings within established parameters

2.2 Strictly prohibited activities include:

(a) Unauthorized commercial resale or service bureau use

(b) Attempting to circumvent security controls

(c) Benchmarking or competitive analysis

(d) Storing illegal or prohibited content

3. Subscription and License Management

3.1 Subscription Plans:

(a) Available in multiple tiers (Basic, Professional, Enterprise)

(b) Billed monthly or annually in advance

(c) Auto-renew with 30-day notice for changes

3.2 License Allocation:

(a) Each active user requires a separate license

(b) License pooling or sharing is prohibited

(c) Unused licenses may be reallocated

4. Data Governance and Security

4.1 Data Ownership:

(a) Customer retains all rights to business data

(b) Provisoft claims no ownership of customer content

4.2 Data Protection:

(a) AES-256 encryption for data at rest and in transit

(b) Regular security audits and penetration testing

(c) SOC 2 Type II compliant infrastructure

4.3 Data Retention:

(a) Active account data retained indefinitely

(b) Terminated account data held for 90 days

(c) Extended retention available as paid add-on

5. Service Levels and Support

5.1 Uptime Commitment:

(a) 99.5% monthly availability SLA

(b) Credit allowances for qualifying outages

5.2 Maintenance Windows:

(a) Routine maintenance: Second Tuesday monthly 10pm-2am AEST

(b) Emergency maintenance: With maximum possible notice

5.3 Support Services:

(a) Included support: Email and knowledge base

(b) Premium support: Phone and chat (additional fee)

(c) Response times tiered by severity level

6. Compliance and Acceptable Use

6.1 Legal Compliance:

(a) Users must comply with all applicable Australian laws including:

• Fair Work Act 2009
• Privacy Act 1988
• Modern Awards provisions

6.2 Content Restrictions:

(a) Prohibited content includes:

• Discriminatory or harassing material
• Misleading or deceptive information
• Malicious code or scripts

7. Policy Administration

7.1 Modification Process:

(a) 30-day notice for material changes

(b) Current version always available on website

(c) Archive of previous versions maintained

7.2 Dispute Resolution:

(a) Mandatory mediation for commercial disputes

(b) Escalation to NSW courts if unresolved

8. Termination and Transition

8.1 Termination Rights:

(a) Either party may terminate with 30 days notice

(b) Immediate termination for material breach

8.2 Data Transition:

(a) Standard data export in CSV/PDF formats

(b) Full database export available (professional services fee)

(c) Data destruction certification upon request

9. Special Provisions

9.1 Force Majeure:

(a) Excludes performance during qualifying events

(b) Includes cyber events beyond reasonable control

9.2 API Usage:

(a) Rate limits apply to all API calls

(b) Commercial use requires separate agreement

Effective Date: 17 June 2025

Policy Version: 2.1

Governing Law: New South Wales, Australia

This policy supplements and should be read in conjunction with:

• Provisoft Terms of Service
• Provisoft Privacy Policy
• Provisoft Service Level Agreement
• Provisoft Data Processing Addendum